Customer Relations Officer – AR

Carrington Blake Recruitment; Shefford; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Carrington Blake Recruitment is seeking a confident Customer Relations Officer in Shefford, UK. The role focuses on reviewing and triaging complaints received via telephone and email, ensuring issues are directed to the right teams and that outstanding actions are followed up promptly.

The ideal candidate has proven experience in customer service and complaints handling, plus excellent written and verbal communication skills and the ability to manage multiple cases simultaneously.

Qualifications

• Experience in customer service and handling complaints.
• Ability to triage complaints by phone or email.
• Strong written and verbal communication skills.
• Good organisation to manage multiple complaints.

Responsibilities

• Handle customer complaints and enquiries by telephone and email.
• Triage incoming complaints and direct to appropriate teams.
• Chase outstanding actions and updates to progress resolutions.
• Communicate clearly with customers and colleagues.
• Follow up on unresolved complaints to ensure timely completion.

Skills

Customer service

Complaints handling

Telephone & email triage

Written communication

Verbal communication

Organisational skills

Job description

Customer Relations Officer

Job Description

We are seeking a confident and organised Customer Relations Officer with a strong background in customer service and complaints handling. The successful candidate will be responsible for reviewing and triaging complaints received by telephone and email, ensuring issues are directed appropriately and outstanding actions are followed up.

Key Responsibilities

• Handle customer complaints and enquiries received via telephone and email.
• Triage incoming complaints, assess the issues raised and direct them to the appropriate teams.
• Chase outstanding actions and updates to ensure complaints progress towards resolution.
• Communicate clearly and professionally with customers and colleagues.
• Follow up on unresolved complaints and help ensure actions are completed in a timely manner.

Essential Requirements

• Strong experience in customer service and complaints handling.
• Previous experience triaging complaints received by telephone or email.
• Confidence in chasing outstanding actions and updates.
• Excellent written and verbal communication skills.
• Good organisational skills and the ability to manage multiple complaints.

Working Arrangements

• Hybrid working arrangement.
• IT equipment must be collected from and returned to Priory House, Shefford.