Customer Relations Specialist — Complaints & Resolution (Hybrid)

Carrington Blake Recruitment; Shefford; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Carrington Blake Recruitment is seeking a confident Customer Relations Officer in Shefford, UK. The role focuses on reviewing and triaging complaints received via telephone and email, ensuring issues are directed to the right teams and that outstanding actions are followed up promptly.

The ideal candidate has proven experience in customer service and complaints handling, plus excellent written and verbal communication skills and the ability to manage multiple cases simultaneously.

Qualifications

• Experience in customer service and handling complaints.
• Ability to triage complaints by phone or email.
• Strong written and verbal communication skills.
• Good organisation to manage multiple complaints.

Responsibilities

• Handle customer complaints and enquiries by telephone and email.
• Triage incoming complaints and direct to appropriate teams.
• Chase outstanding actions and updates to progress resolutions.
• Communicate clearly with customers and colleagues.
• Follow up on unresolved complaints to ensure timely completion.

Skills

Customer service

Complaints handling

Telephone & email triage

Written communication

Verbal communication

Organisational skills

Job description

Carrington Blake Recruitment is seeking a confident Customer Relations Officer in Shefford, UK. The role focuses on reviewing and triaging complaints received via telephone and email, ensuring issues are directed to the right teams and that outstanding actions are followed up promptly.

The ideal candidate has proven experience in customer service and complaints handling, plus excellent written and verbal communication skills and the ability to manage multiple cases simultaneously.