Hybrid Customer Experience Specialist - Growth & Impact

Tate Recruitment; England; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Career progression

Wellbeing & healthcare benefits

Training & development

Inclusive culture

Job summary

Tate Recruitment has multiple opportunities for Customer Experience Specialists in the United Kingdom. Join a fast-growing digital business and become the voice of the brand across telephone, email and live chat to deliver outstanding customer journeys.

You will support customers throughout their journey, resolve queries efficiently, and contribute to continuous service improvements in a hybrid working environment.

Qualifications

• Experience in a contact centre or call centre environment.
• Strong written and verbal communication skills.
• Ability to multitask across multiple systems.

Responsibilities

• Deliver exceptional service via telephone, email and live chat.
• Build rapport and create positive customer experiences.
• Assist customers with enquiries, account updates and policy questions.
• Maintain accurate customer records and documentation.

Skills

Multichannel support

Communication skills

Problem solving

Customer service

Attention to detail

Education

Experience in customer service (no degree required)

Tools

CRM systems

Data entry

Job description

Tate Recruitment has multiple opportunities for Customer Experience Specialists in the United Kingdom. Join a fast-growing digital business and become the voice of the brand across telephone, email and live chat to deliver outstanding customer journeys.

You will support customers throughout their journey, resolve queries efficiently, and contribute to continuous service improvements in a hybrid working environment.