Hybrid Customer Insight Manager — Drive Growth & Impact

TJX Europe; Rye Foreign; Híbrido; GBP 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Generous holiday allowance plus bank-h

Exclusive employee discounts at TK Max

Ongoing learning and development

Collaborative, inclusive culture

Wellbeing support and resources

Pension and life assurance schemes

Career opportunities across our global

Descripción de la vacante

TJX Europe is seeking a Customer Insight Manager on a 12-month fixed-term contract in Watford to champion the voice of the customer across our European markets.

You will work with Marketing, Loyalty, Ecommerce and other functions to deliver meaningful insights that shape strategic planning and day-to-day decisions. A strong background in customer/market research and data storytelling is essential.

Formación

• Insight professional with background in customer, market or consumer research.
• Experience designing both quantitative and qualitative research programmes.

Responsabilidades

• Lead customer and consumer insight programmes across Europe.
• Design and manage quantitative and qualitative research projects from brief to recommendations.
• Translate customer, market and business data into clear, engaging insight stories.
• Partner with stakeholders to understand business challenges and identify evidence to unlock opportunities.
• Collaborate with Analytics teams to deepen understanding of customer behaviour and performance.
• Manage external research partners, ensuring high-quality delivery and innovative thinking.
• Enhance insight tools, reporting and ways of working to improve accessibility of insights.

Descripción del empleo

TJX Europe is seeking a Customer Insight Manager on a 12-month fixed-term contract in Watford to champion the voice of the customer across our European markets.

You will work with Marketing, Loyalty, Ecommerce and other functions to deliver meaningful insights that shape strategic planning and day-to-day decisions. A strong background in customer/market research and data storytelling is essential.