Customer Insight Lead — Hybrid, Learning Budget, Travel

Consortium; Greater London; Ibrido; GBP 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical cover

Learning budget (£1,000) and study-lea

Travel season ticket loan

Pension contributions up to 7%

London O2 events access & PrivateLoun

Descrizione del lavoro

Policy Expert in London is seeking a Customer Insight Manager to lead research programmes end‑to‑end, turning customer feedback into clear recommendations for brand, communications and journeys. You’ll work across Marketing, Customer, and Product/Tech to drive improvements.

The role requires experience in both quantitative and qualitative research, plus the ability to manage agencies and partner with internal teams. Hybrid 50/50.

Competenze

• Experience in quantitative and qualitative research.
• Ability to design and run studies on online platforms and work with agencies as needed.
• Proven track record turning customer insight into actionable recommendations.

Mansioni

• Run the research programme from brief to fieldwork, analysis and reporting.
• Manage third parties against objectives, timelines and budget.
• Shaping briefs and methods, scripting surveys, and prioritising requests.

Conoscenze

Quantitative research

Qualitative research

Brand tracking

Journey testing

Statistical analysis

Agency management

Data-driven insights

Strumenti

QuestionPro

UserTesting

Descrizione del lavoro

Policy Expert in London is seeking a Customer Insight Manager to lead research programmes end‑to‑end, turning customer feedback into clear recommendations for brand, communications and journeys. You’ll work across Marketing, Customer, and Product/Tech to drive improvements.

The role requires experience in both quantitative and qualitative research, plus the ability to manage agencies and partner with internal teams. Hybrid 50/50.