Senior Customer Insights Manager - Hybrid, Europe

TJX Europe; Watford; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Holiday allowance

Employee discounts

Learning & development

Inclusive culture

Wellbeing resources

Pension & life assurance

Career progression

Watford campus head office facilities

Descripción de la vacante

TJX Europe is seeking a Customer Insight Manager to strengthen and embed customer insight across our business in a 12-month fixed-term contract. You will lead cross-functional insight programmes and partner with Marketing, Loyalty, Ecommerce and other teams to turn data into compelling stories that shape strategic decisions.

You will work with stakeholders across Europe, manage external partners, and drive how insights inform planning and day-to-day actions.

Formación

• Experience in customer/market/consumer insights.
• Design and deliver both quantitative and qualitative research programmes.
• Able to translate data into clear, actionable recommendations.
• Strong communicator with ability to influence stakeholders at all levels.

Responsabilidades

• Lead and deliver customer and consumer insight programmes across Europe.
• Design and manage quantitative and qualitative research projects from brief to recommendations.
• Translate customer, market and business data into clear, engaging insight stories.
• Partner with stakeholders to understand business challenges and identify needed evidence.
• Collaborate with Analytics teams to deepen understanding of customer behaviour and performance.
• Manage external research partners, ensuring high-quality delivery and innovative thinking.
• Enhance insight tools, reporting, and ways of working to improve accessibility of insights.

Conocimientos

Customer insight

Market research

Quantitative research

Qualitative research

Data storytelling

Stakeholder management

Retail/ecommerce experience

Descripción del empleo

TJX Europe is seeking a Customer Insight Manager to strengthen and embed customer insight across our business in a 12-month fixed-term contract. You will lead cross-functional insight programmes and partner with Marketing, Loyalty, Ecommerce and other teams to turn data into compelling stories that shape strategic decisions.

You will work with stakeholders across Europe, manage external partners, and drive how insights inform planning and day-to-day actions.