Customer Insight Manager

TJX EUROPE; Rye Foreign; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Generous holiday allowance plus bank-h

Exclusive employee discounts at TK Max

Ongoing learning and development

Collaborative, inclusive culture

Wellbeing support and resources

Pension and life assurance schemes

Career opportunities across our global

Job summary

TJX Europe is seeking a Customer Insight Manager on a 12-month fixed-term contract in Watford to champion the voice of the customer across our European markets.

You will work with Marketing, Loyalty, Ecommerce and other functions to deliver meaningful insights that shape strategic planning and day-to-day decisions. A strong background in customer/market research and data storytelling is essential.

Qualifications

• Insight professional with background in customer, market or consumer research.
• Experience designing both quantitative and qualitative research programmes.

Responsibilities

• Lead customer and consumer insight programmes across Europe.
• Design and manage quantitative and qualitative research projects from brief to recommendations.
• Translate customer, market and business data into clear, engaging insight stories.
• Partner with stakeholders to understand business challenges and identify evidence to unlock opportunities.
• Collaborate with Analytics teams to deepen understanding of customer behaviour and performance.
• Manage external research partners, ensuring high-quality delivery and innovative thinking.
• Enhance insight tools, reporting and ways of working to improve accessibility of insights.

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description

The Role

At TJX Europe, every day brings new opportunities to discover something different. We're looking for a Customer Insight Manager to join our Consumer Insights team on a 12-month fixed-term contract, reporting to the Manager of Consumer Insights. In this high-impact role, you'll help champion the voice of the customer across our business, ensuring consumer perspectives shape decisions that drive growth across our European markets.

As a Customer Insight Manager, you'll play a key role in strengthening and embedding customer insight across TJX Europe. Working with stakeholders across Marketing, Loyalty, Ecommerce and other functions, you'll deliver meaningful insights that influence both strategic planning and day-to-day decision-making. If you're passionate about understanding customers, uncovering opportunities and turning data into compelling stories, we'd love to hear from you.

What You'll Do

• Lead and deliver customer and consumer insight programmes that support business priorities across Europe.
• Design and manage quantitative and qualitative research projects, from brief through to actionable recommendations.
• Translate customer, market and business data into clear, engaging insight stories that drive decision-making.
• Partner with stakeholders to understand business challenges and identify the evidence needed to unlock opportunities.
• Collaborate with Analytics teams to create a deeper understanding of customer behaviour and performance.
• Manage external research partners, ensuring high-quality delivery and innovative thinking.
• Enhance insight tools, reporting and ways of working to make insight more accessible across the business.
• Share best practice and collaborate with global Insight teams to maximise learning and impact.

Who You Are

• An experienced insight professional with a background in customer insight, market research or consumer research.
• Experienced in designing and delivering both quantitative and qualitative research programmes.
• Skilled at bringing together multiple data sources and turning complex findings into clear, compelling recommendations.
• A confident communicator who can build strong relationships and influence stakeholders at all levels.
• Commercially minded, with the ability to identify opportunities and translate insight into action.
• Organised, proactive and comfortable managing multiple projects in a fast-paced environment.
• Experience within retail, ecommerce or another consumer-focused business would be an advantage.

What We Offer

• Hybrid working model with flexibility
• Generous holiday allowance plus bank holidays
• Exclusive employee discounts at TK Maxx and Homesense
• Ongoing learning and development opportunities
• A collaborative, inclusive culture where your voice is valued
• Access to wellbeing support and resources
• Pension and life assurance schemes
• Opportunities to grow your career across our global business
• A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station

You must have the legal right to work in the country you are applying to.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

73 Clarendon Road

Location

EUR Home Office Watford GB