Loyalty Programs Marketing Specialist

TJX Europe; Rye Foreign; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

TJX Europe is seeking a Loyalty Marketing Officer to drive the Treasure loyalty programme across European markets from our Watford base. You will work with Customer Services, Store Operations, Digital, CRM and Marketing to deliver engaging rewards, campaigns and promotions that strengthen customer loyalty and support business goals.

This role offers hands-on experience in a fast-paced retail environment, focusing on content creation, campaign delivery, and data-driven insights to optimise

Formación

• Experience, knowledge or a strong interest in marketing, CRM, customer loyalty or customer engagement programmes.
• Strong analytical skills with the ability to interpret data, track performance and identify opportunities for improvement.
• Excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills, with the confidence to engage a variety of stakeholders.
• The ability to build relationships and influence effectively across different teams and functions.
• Strong organisational and time management skills, with the ability to meet deadlines in a fast-paced environment.
• A proactive and collaborative approach, with a willingness to learn and take ownership.
• Confidence using digital tools and systems to manage content, campaigns and reporting.
• A customer-focused mindset with a passion for delivering exceptional experiences.
• Enthusiasm for working as part of a supportive, high-performing team that values collaboration, curiosity and continuous improvement.

Responsabilidades

• Support the day-to-day execution of the Treasure loyalty programme across multiple markets, ensuring rewards and promotions are delivered accurately and on time.
• Create and manage content for Treasure reward pages, including reward copy, imagery and terms and conditions.
• Build and deploy customer reward emails through our email platform.
• Partner with third-party agencies to manage reward scheduling, stock allocation and fulfilment activities.
• Support the development and maintenance of the Treasure rewards calendar, ensuring a fresh and engaging customer proposition.
• Assist in the creation and delivery of customer loyalty campaigns and promotions that drive engagement and support key business objectives.
• Produce weekly and monthly KPI reports, providing insights into programme and campaign performance.
• Work closely with Customer Services to support customer queries, identify recurring issues and contribute to continuous programme improvements.
• Partner with Store Operations to create engaging communications and support materials for store associates.
• Manage loyalty card stock allocation and fulfilment, ensuring stores remain appropriately supplied.
• Raise and reconcile purchase orders, ensuring accurate financial administration.
• Conduct regular customer journey reviews to ensure a seamless customer experience and elevate issues where necessary.
• Support loyalty-related technical initiatives, process improvements and ad-hoc projects across the wider Loyalty team.
• Manage RTBF and SAR processes, partnering with Privacy teams to ensure compliance with current legislation.
• Attend store visits, team meetings and industry events to support ongoing programme development and learning.

Conocimientos

Marketing experience

CRM

Customer loyalty

Data analysis

Descripción del empleo

TJX Europe is seeking a Loyalty Marketing Officer to drive the Treasure loyalty programme across European markets from our Watford base. You will work with Customer Services, Store Operations, Digital, CRM and Marketing to deliver engaging rewards, campaigns and promotions that strengthen customer loyalty and support business goals.

This role offers hands-on experience in a fast-paced retail environment, focusing on content creation, campaign delivery, and data-driven insights to optimise