Hybrid Customer Experience Specialist (6-Month Contract)

Legal & General; Cardiff; Hybrid; GBP 21,000 - 25,000; Part time

Job summary

Legal & General Resources Limited is seeking a Customer Service Representative in Cardiff for a 6-month contract with hybrid working (2 days in the office). You will deliver personalised customer experiences, ensure regulatory compliance, and own customer interactions while mentoring others to achieve strong results.

The role emphasizes resolving complaints, driving process improvements, and empowering customers with clear financial information across Retail operations.

Qualifications

• Strong understanding of diverse customer needs and requirements.
• Excellent attention to detail and communication skills (written & verbal).
• Skilled in recording, reporting, and managing customer information effectively.
• Adaptable and quick learner, proficient in using various systems.
• Proven ability to prioritise tasks while supporting team performance.
• Commercially aware with strong interpersonal and leadership skills to build relationships and influence others.

Responsibilities

• Provide outstanding customer experiences by understanding their needs and tailoring your approach.
• Ensure compliance with all regulatory and internal policies to protect our business and customers.
• Take ownership of customer interactions, collaborating with colleagues to deliver hyper-personalised solutions.
• Handle and resolve complaints effectively, using feedback to improve the customer journey.
• Identify opportunities to enhance processes and share ideas to drive efficiency and service excellence.
• Use your expertise to support customers across our Retail operations while mentoring others to achieve great results.
• Empower customers with clear, timely information to help them make informed financial decisions.

Skills

Customer empathy

Communication

Recording & reporting

Adaptability

Prioritisation

Interpersonal skills

Job description

Legal & General Resources Limited is seeking a Customer Service Representative in Cardiff for a 6-month contract with hybrid working (2 days in the office). You will deliver personalised customer experiences, ensure regulatory compliance, and own customer interactions while mentoring others to achieve strong results.

The role emphasizes resolving complaints, driving process improvements, and empowering customers with clear financial information across Retail operations.