Project Coordinator

Altro Limited; Letchworth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Defined contribution pension

Life assurance from day one

Sick pay

Volunteering day

Eye tests

Car parking

Job summary

Altro Limited in Letchworth Garden City is seeking a Project Coordinator to drive opportunities from early stage to contracting, while delivering responsive customer service across phone, email, live chat and WhatsApp. The role blends on-site training with a hybrid schedule (minimum 3 days in the office) and offers a comprehensive benefits package including pension, life assurance and generous holiday.

You will work with internal teams to research projects, capture feedback, and maintain

Qualifications

• Strong commercial awareness and business acumen.
• Excellent communication and interpersonal skills.
• Confident initiating conversations and building relationships with customers and influencers.
• Highly organised with the ability to manage multiple priorities.
• Strong attention to detail and commitment to data quality.
• Proactive, self-motivated and results-focused.
• Positive team player who enjoys collaborating with colleagues.
• Adaptable and open to change, with a naturally curious mindset.
• Professional, trustworthy and committed to personal development.

Responsibilities

• Manage and progress project opportunities through the sales pipeline, focusing on contracting stage.
• Conduct outbound project-tracking calls and record outcomes in CRM.
• Identify and engage key stakeholders across the DMU.
• Protect specifications at risk through objection handling and communication.
• Deliver exceptional customer service via phone, email, live chat and WhatsApp.
• Identify additional sales opportunities and strengthen customer relationships.
• Maintain accurate project and customer data to support planning and insight.
• Use Glenigan and other resources to research projects and generate leads.
• Gather customer feedback through Altro Voice of the Customer and other activities.
• Support the wider Internal Sales team with coaching and best practices.
• Monitor competitor activity and communicate Altro's differentiators.
• Share market intelligence with the wider business.
• Collaborate with internal stakeholders to ensure a seamless customer experience.

Skills

Commercial awareness

Communication skills

Prospecting & relationship building

Organisation & multitasking

Attention to detail

Proactive attitude

Team player

Adaptability

Professionalism

Job description

The Altro Customer Experience & Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business.

We have a vacancy within the team for a Project Coordinator to join us on a permanent basis. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office)

The key responsibilities will be:

• Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage.
• Conduct outbound project-tracking calls and record outcomes accurately within CRM systems.
• Identify and engage key stakeholders across the customer decision-making unit (DMU).
• Protect specifications at risk through effective objection handling and communication.
• Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp.
• Identify additional sales opportunities and strengthen customer relationships during every interaction.
• Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight.
• Use Glenigan and other resources to research projects, identify opportunities and generate leads.
• Gather customer feedback through the Altro Voice of the Customer initiative and other engagement activities.
• Support the wider Internal Sales team, including coaching and sharing best practice.
• Monitor competitor activity and clearly communicate Altro's differentiators and value proposition.
• Share market intelligence, achievements and customer insight with the wider business.
• Collaborate with internal stakeholders to ensure a seamless customer experience.

We are looking for someone with:

• Strong commercial awareness and business acumen.
• Excellent communication and interpersonal skills.
• Confident initiating conversations and building relationships with customers and influencers.
• Highly organised with the ability to manage multiple priorities.
• Strong attention to detail and commitment to data quality.
• Proactive, self-motivated and results-focused.
• Positive team player who enjoys collaborating with colleagues.
• Adaptable and open to change, with a naturally curious mindset.
• Professional, trustworthy and committed to personal development.

As well as an exciting opportunity and a competitive salary, what do we have offer?

• Hybrid working - providing flexibility around both home and officeworking (min 3 days in the office)
• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awardsLearning and Development support, regardless of your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

So who are Altro?

A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”