SCUK Fleet Operations Executive, 12 month Fixed Term Contract

Santander; Milton Keynes; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Annual bonus

£500 flexible benefit allowance

Pension contributions

Employee assistance programme

Sharesave scheme

Gym passes

Job summary

Santander Consumer Finance is recruiting a Fleet Operations Executive to join the Newport Pagnell & Milton Keynes team on a 12 month Fixed Term Contract. The role focuses on administering fleet and customer records, processing post, fines and invoices, and supporting fleet operations to ensure regulatory compliance.

The position is hybrid with an initial three days per week in the Newport Pagnell office before transitioning to Milton Keynes.

Qualifications

• Experience in collections and customer service roles preferred.
• Strong negotiation skills and discretion when dealing with financial matters.
• Excellent telephone manner with a professional approach.
• Detail oriented with numerical proficiency and accuracy.

Responsibilities

• Monitor emails and KPI performance, respond promptly and accurately.
• Handle inbound calls and enquiries in a timely manner.
• Maintain records using fleet systems and generate reports.
• Support fleet operations including charging, fines, and recalls as needed.
• Prepare end of contract billing and oversee defleet processes.

Skills

Collections

Customer service

Negotiation

Discretion

Telephone manner

Attention to detail

Pressure handling

Decision making

MS Office

Tools

MS Office

Job description

SCUK Fleet Operations Executive, 12 month Fixed Term Contract

Country: United Kingdom

Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.

In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customers car.

Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.

Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office.

Responsibilities:

• Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's
• Answering calls received and dealing with enquiries in a timely and efficient manner
• Ensuring that accurate records are maintained using a combination of fleet systems
• Carrying out a variety of fleet operational activities
• Producing reports and management information
• Managing customer enquiries
• Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
• Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre
• Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI's are on track
• Attending of court to sign statutory declarations or supporting of justice summons
• Updating and maintaining client contacts for appropriate processes
• Preparation of invoices and paperwork
• Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
• Sending and maintaining monthly reporting requirements adhering to KPI's
• Updating and maintain spreadsheets
• Assisting with the processing of payments
• Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
• Preparing end of contract billing

We're looking for people who have:

• Previous collections experience (preferred not essential)
• Customer services experience
• Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
• An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
• A confident telephone manner
• Attention to detail as well as sound numeracy skills
• Ability to work under pressure
• Confidence in decision making
• Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
• A persuasive, persistent and self-motivated attitude

We have a range of benefits available which include:

• Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
• 25 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know:

• The hours for this post are 09:00-17:00 across Monday to Friday
• The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
• You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion)

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.