Hybrid Customer Care Advisor - Temp 3 Months

Mamas & Papas; Crowborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free onsite parking

Company Bonus Scheme

Staff discounts

Health & wellbeing programs

Pension contribution from day 1

Job summary

Mamas & Papas is seeking a Customer Care Advisor at our Huddersfield Head Office to handle inbound calls and emails with a focus on delivering exceptional service. You will join a friendly team in a training program covering product knowledge and systems to support customers effectively.

The role offers 37.5 hours across five days, with a 3-month temporary contract. Candidates from call centre or customer service backgrounds who put customers first are encouraged to apply.

Qualifications

• Full training provided in call and email handling.
• Experience in customer service preferred.
• Ability to handle varied queries via phone or email.

Responsibilities

• Handle customer calls and emails with a focus on first contact resolution.
• Deliver friendly, high-quality service to a globally expanding retailer.
• Collaborate with team to troubleshoot and resolve customer issues.

Skills

Customer service

Call center experience

Problem solving

Job description

Mamas & Papas is seeking a Customer Care Advisor at our Huddersfield Head Office to handle inbound calls and emails with a focus on delivering exceptional service. You will join a friendly team in a training program covering product knowledge and systems to support customers effectively.

The role offers 37.5 hours across five days, with a 3-month temporary contract. Candidates from call centre or customer service backgrounds who put customers first are encouraged to apply.