Customer Care Specialist - Hybrid Work & Growth

Lyreco UK; Airdrie; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday, inclusive of bank/hol

Work from home, 2 days from home after

Pension & Life Assurance

Cycle to Work Scheme

Retail vouchers

Eye care vouchers

Volunteer days

Grow Our Own Talent Programme

Referral scheme

Long Service Awards

Career break after 3 yrs of service

Sports & Social Club

Company values alignment

Job summary

Lyreco UK in Airdrie is seeking a Customer Care Advisor to be the first point of contact for our customers. You will handle enquiries, resolve issues and ensure an excellent service level across all customer interactions.

You'll work Monday to Friday, 9:00am - 5:30pm in-office, with a starting salary of £26,227.50 per annum. The role offers permanent, full-time employment and opportunities to grow within a friendly, customer-focused team.

Qualifications

• Experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.
• Experience using SAP would be an advantage but isn't essential.

Responsibilities

• Deliver a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Skills

Communication

Telephone skills

Problem-solving

Organization

Multitasking

Team player

IT skills

SAP

Tools

SAP

Job description

Lyreco UK in Airdrie is seeking a Customer Care Advisor to be the first point of contact for our customers. You will handle enquiries, resolve issues and ensure an excellent service level across all customer interactions.

You'll work Monday to Friday, 9:00am - 5:30pm in-office, with a starting salary of £26,227.50 per annum. The role offers permanent, full-time employment and opportunities to grow within a friendly, customer-focused team.