Hybrid Customer Advisor – Inbound Calls

Vertu Motors; Gateshead; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Hybrid working after training

Colleague rewards platform

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity and paternity

Ongoing training and career dev

Job summary

Vertu Motors Head Office in Gateshead is hiring a Customer Advisor to join our Contact Centre. You will be the first point of contact for customers, handling inbound calls and directing them to the right dealership or department.

This full-time role starts at £26,436 and offers potential to rise to £27,476 with experience and development. The role features a 5-week rota with two Saturdays every five weeks and no Sunday working.

Qualifications

• Previous customer service experience.
• Excellent telephone manner and strong communication skills.
• Good attention to detail and accuracy.
• Confident IT skills.
• Positive attitude and willingness to learn.
• Ability to remain calm and professional in a fast-paced setting.

Responsibilities

• Handling inbound calls from customers and colleagues across the business.
• Providing a professional, friendly, and efficient customer experience.
• Accurately qualifying customer enquiries and directing calls appropriately.
• Using internal systems to ensure customer information is recorded correctly.
• Working as part of a busy and supportive team in a fast-paced environment.

Skills

Inbound calls handling

Communication skills

Attention to detail

IT skills

Teamwork

Tools

CRM systems

Job description

Vertu Motors Head Office in Gateshead is hiring a Customer Advisor to join our Contact Centre. You will be the first point of contact for customers, handling inbound calls and directing them to the right dealership or department.

This full-time role starts at £26,436 and offers potential to rise to £27,476 with experience and development. The role features a 5-week rota with two Saturdays every five weeks and no Sunday working.