Hybrid Customer Advisor – Inbound Call Specialist

Vertu Motors plc; North East; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days’ holiday + bank holidays

Hybrid working after training

Colleague rewards platform

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity and paternity

Ongoing training and career razvoj

Job summary

Vertu Motors plc Head Office in Gateshead is seeking a Customer Advisor to join the Contact Centre team. You will be the first point of contact for customers, handling inbound calls and directing them to the right dealership or department with a friendly, professional approach.

This full-time role starts at £26,436 and can rise to £27,476 with experience and development. After training you will enjoy a hybrid working arrangement balancing home and office duties.

Qualifications

• Previous customer service experience.
• Excellent telephone manner and communication skills.
• Good attention to detail and accuracy.
• Confident IT skills.
• Positive attitude and willingness to learn.
• Ability to stay calm in a fast-paced setting.

Responsibilities

• Handle inbound calls from customers and colleagues across the business.
• Provide a professional, friendly, and efficient customer experience.
• Accurately qualify customer enquiries and direct calls appropriately.
• Use internal systems to ensure customer information is recorded correctly.
• Work as part of a busy and supportive team in a fast-paced environment.

Skills

Customer service

Telephone skills

Communication

Attention to detail

IT proficiency

Team player

Tools

CRM systems

Job description

Vertu Motors plc Head Office in Gateshead is seeking a Customer Advisor to join the Contact Centre team. You will be the first point of contact for customers, handling inbound calls and directing them to the right dealership or department with a friendly, professional approach.

This full-time role starts at £26,436 and can rise to £27,476 with experience and development. After training you will enjoy a hybrid working arrangement balancing home and office duties.