Hybrid Customer Account Manager — Service & Solutions

Acorn-By-Synergie; Bedwas; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Acorn by Synergie is recruiting a Customer Account Manager/Coordinator in Bedwas, Wales. You will provide general and technical advice to customers, process orders and respond to enquiries while maintaining a professional approach at all times.

The role involves working closely with customers and internal departments to ensure orders are processed efficiently, deadlines are met and excellent service standards are maintained. Hybrid working after probation with two days at home.

Qualifications

• Positive, customer-focused approach.
• Ability to work effectively as part of a team.
• Excellent communication skills at all levels.
• Ability to remain calm under pressure.
• Strong organisational skills, with the ability to manage workloads and meet deadlines.
• Strong relationship-building skills with internal and external stakeholders.
• Ability to handle customer complaints and difficult situations professionally.
• Strong analytical skills.
• In-depth knowledge of customer service standards.
• Good understanding of Microsoft Office packages.
• Previous industry knowledge would be an advantage.

Responsibilities

• Provide general and technical advice to customers via telephone and email.
• Process customer orders, respond to enquiries and resolve customer complaints professionally.
• Deal with a range of customers daily, providing information, advice and support.
• Work collaboratively with the team to deliver an excellent customer experience.
• Maintain a professional telephone manner when communicating with internal and external customers.
• Take proactive action to minimise order delays, keeping customers and internal colleagues informed.
• Advise customers of updates regarding products and services.
• Update customer records in real time where possible, ensuring account details and order statuses remain accurate.
• Make decisions within the responsibilities of the role and communicate any potential impact on colleagues and other departments.
• Work cooperatively with internal departments to ensure customer deadlines are met.
• Stay informed of relevant industry developments and take responsibility for ongoing personal training and development.
• Work in accordance with relevant quality standards and company procedures.
• Follow workplace health and safety guidelines at all times.
• Maintain a clean, tidy and safe working environment in line with company health and safety requirements.
• Demonstrate the company's core values in all aspects of the role, both internally and externally, and lead by example.

Skills

Positive, customer-focused approach

Excellent communication

Strong organisational skills

Relationship-building

Handle customer complaints

Strong analytical skills

Microsoft Office proficiency

Industry knowledge (advantage)

Tools

Microsoft Office

Job description

Acorn by Synergie is recruiting a Customer Account Manager/Coordinator in Bedwas, Wales. You will provide general and technical advice to customers, process orders and respond to enquiries while maintaining a professional approach at all times.

The role involves working closely with customers and internal departments to ensure orders are processed efficiently, deadlines are met and excellent service standards are maintained. Hybrid working after probation with two days at home.