Hybrid CRM & Business Solutions Product Owner

Epson; Watford; Hybrid; GBP 46,000 - 48,000; Full time

Job summary

Epson is seeking a Product Owner for CRM and Business Solutions in Watford, UK. Hybrid work arrangements apply, with a focus on maximizing CRM value and user experience across business applications.

You will translate business needs into functional requirements, manage backlogs, and work with stakeholders, developers, and vendors to implement scalable solutions. A data-driven, UAT-proficient professional will thrive here.

Qualifications

• Ideally graduate level education in a scientific, technical, or business discipline.
• 5+ years of relevant professional experience.
• Experience supporting users and acting as SME for business applications.
• Ability to translate complex processes into functional requirements and user stories.
• Familiar with Agile techniques and backlog management.
• Strong analytical, documentation, and UAT execution skills.

Responsibilities

• Maximize value of CRM and business applications by understanding needs and delivering solutions.
• Translate business needs into clear functional requirements, user stories, and specs.
• Collaborate with stakeholders, development teams, and vendors to deliver solutions.
• Assess processes and data models; propose practical, scalable solutions.
• Lead workshops, challenge requirements, and define SOPs for governance.
• Support users, manage enhancement requests, and act as SME for applications.

Skills

CRM & Business Analysis

Agile & Scrum

User Stories & Acceptance Criteria

Stakeholder Communication

Data-driven decision making

Education

Graduate degree in science/tech/business

Tools

Jira

Azure DevOps

Power BI

MS Office

Job description

Epson is seeking a Product Owner for CRM and Business Solutions in Watford, UK. Hybrid work arrangements apply, with a focus on maximizing CRM value and user experience across business applications.

You will translate business needs into functional requirements, manage backlogs, and work with stakeholders, developers, and vendors to implement scalable solutions. A data-driven, UAT-proficient professional will thrive here.