Product Owner CRM and Business Solutions

Epson; Watford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Epson is seeking a Product Owner for CRM and Business Solutions in Watford. The role sits in a hybrid workplace, acting as the bridge between stakeholders, users and technical teams to deliver scalable CRM solutions that drive business value.

You will translate business needs into clear requirements, write user stories with acceptance criteria, and lead workshops across the project lifecycle. Strong knowledge of Microsoft Dynamics 365 and data-driven decision making is essential.

Qualifications

• 5+ years of relevant professional experience with Microsoft Dynamics 365 CRM platform.
• Able to lead business workshops and discovery sessions and challenge requirements.
• Translate and review business requirements and user stories with clear acceptance criteria.
• Experience supporting users, managing enhancement requests, and acting as SME for business applications.
• Familiarity with relational databases, data models, integrations and data quality principles.
• Proficient with Microsoft Office Suite.
• Experience with Agile ceremonies and backlog refinement.
• Able to communicate technical concepts to non-technical audiences.

Responsibilities

• Proven experience as a Business Analyst, Functional Analyst, or similar role in CRM/business apps.
• Translate business needs into clear functional requirements, user stories, and specs.
• Work with business stakeholders, dev teams and vendors to deliver solutions.
• Understand processes and customer engagement platforms; propose practical solutions.
• Gather requirements, map processes, perform functional testing and UAT.
• Analyze problems, identify root causes and drive resolutions.
• Support users, manage enhancement requests, act as SME for apps.
• Contribute to Agile backlog refinement and sprint planning.
• Communicate clearly to stakeholders and document requirements.
• Maintain governance around requirements, testing and deployment.
• Use data/analytics to assess solution effectiveness.

Skills

CRM experience

Requirements gathering

User stories & acceptance criteria

Agile & backlogs

Stakeholder management

UAT & testing

Problem solving

SME for business apps

Data-driven decision making

Communications & training

Education

Graduate level education (technical/ business)

Tools

Jira

Azure DevOps

Power BI

Job description

Product Owner CRM and Business Solutions Job Description Job Alerts Link Product Owner CRM and Business Solutions Job Location: Watford,United Kingdom Workplace: Hybrid Job Function: Information Technology Requisition ID: 807

Your mission:

As a Product Owner CRM and Business Solutions, your mission is to maximize the value of CRM and business applications by understanding business needs, driving continuous improvements, and delivering solutions that enhance user experience, streamline processes, and support business objectives. You will act as the key link between stakeholders, users, and technical teams, ensuring that solutions are practical, scalable, and aligned with organizational goals.

What will you do:

• Proven experience as a Business Analyst, Functional Analyst, or similar role within Customer Engagement, CRM, or business applications environments.
• Strong ability to translate business needs into clear functional requirements, user stories, and solution specifications.
• Experience working closely with business stakeholders, development teams, and third-party vendors to deliver technology solutions.
• Solid understanding of business processes and customer engagement platforms, with the ability to recommend practical and scalable solutions.
• Hands-on experience with requirements gathering, process mapping, functional testing, and User Acceptance Testing (UAT).
• Strong analytical and problem-solving skills with the ability to identify root causes and drive effective resolutions.
• Experience supporting users, managing enhancement requests, and acting as a Subject Matter Expert (SME) for business applications.
• Familiarity with Agile methodologies, including backlog refinement, sprint planning, and other Agile ceremonies.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong documentation skills and a structured approach to requirements management, testing, and governance activities.
• Data-driven mindset with the ability to assess solution effectiveness using user feedback, analytics, and performance metrics.

What we ask for:

• Ideally graduate level education in a scientific, technical, or business/economics discipline.
• 5+ years of relevant professional experience with Microsoft Dynamics 365 CRM platform .
• Experience supporting users, managing enhancement requests, and acting as a Subject Matter Expert (SME) for assigned business applications.
• Ability to understand complex business processes and interconnected application landscapes, supported by a sound theoretical understanding of relational databases, data models, system integrations and data quality principles, enabling effective solution design and collaboration with technical and business stakeholders.
• Able to lead business workshops and discovery sessions, challenging requirements where appropriate and helping stakeholders identify the most effective solutions.
• Able to translate and review business requirements and user stories, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures. Preferably with full project lifecycle experience.
• Working knowledge of Agile ways of working, including backlog refinement and writing user stories with clear acceptance criteria.
• Experience supporting functional testing and executing own user acceptance testing (UAT) on solutions delivered by development teams.
• Numerate with an eye for detail, analytical and logical approach to problem solving.
• Ability to prioritise workload and manage own time to meet agreed targets and deadlines.
• Proficient with Microsoft Office Suite.
• Familiarity with tools such as Jira, Azure DevOps or Power BI (or similar product-delivery and reporting tools) is an advantage.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email [e-mail] . A member of our team will be happy to assist you.