Hybrid Product Owner: CRM & Business Solutions

Epson; Watford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Epson is seeking a Product Owner for CRM and Business Solutions in Watford. The role sits in a hybrid workplace, acting as the bridge between stakeholders, users and technical teams to deliver scalable CRM solutions that drive business value.

You will translate business needs into clear requirements, write user stories with acceptance criteria, and lead workshops across the project lifecycle. Strong knowledge of Microsoft Dynamics 365 and data-driven decision making is essential.

Qualifications

• 5+ years of relevant professional experience with Microsoft Dynamics 365 CRM platform.
• Able to lead business workshops and discovery sessions and challenge requirements.
• Translate and review business requirements and user stories with clear acceptance criteria.
• Experience supporting users, managing enhancement requests, and acting as SME for business applications.
• Familiarity with relational databases, data models, integrations and data quality principles.
• Proficient with Microsoft Office Suite.
• Experience with Agile ceremonies and backlog refinement.
• Able to communicate technical concepts to non-technical audiences.

Responsibilities

• Proven experience as a Business Analyst, Functional Analyst, or similar role in CRM/business apps.
• Translate business needs into clear functional requirements, user stories, and specs.
• Work with business stakeholders, dev teams and vendors to deliver solutions.
• Understand processes and customer engagement platforms; propose practical solutions.
• Gather requirements, map processes, perform functional testing and UAT.
• Analyze problems, identify root causes and drive resolutions.
• Support users, manage enhancement requests, act as SME for apps.
• Contribute to Agile backlog refinement and sprint planning.
• Communicate clearly to stakeholders and document requirements.
• Maintain governance around requirements, testing and deployment.
• Use data/analytics to assess solution effectiveness.

Skills

CRM experience

Requirements gathering

User stories & acceptance criteria

Agile & backlogs

Stakeholder management

UAT & testing

Problem solving

SME for business apps

Data-driven decision making

Communications & training

Education

Graduate level education (technical/ business)

Tools

Jira

Azure DevOps

Power BI

Job description

Epson is seeking a Product Owner for CRM and Business Solutions in Watford. The role sits in a hybrid workplace, acting as the bridge between stakeholders, users and technical teams to deliver scalable CRM solutions that drive business value.

You will translate business needs into clear requirements, write user stories with acceptance criteria, and lead workshops across the project lifecycle. Strong knowledge of Microsoft Dynamics 365 and data-driven decision making is essential.