Hybrid Crew Operations Manager – 12-Month Contract

Fred. Olsen Cruise Lines Ltd.; Ipswich; Hybride; GBP 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

AXA Health

Life Assurance

Enhanced maternity pay

Enhanced paternity pay

Discounted holidays and cruises

Boost Benefits scheme

Résumé du poste

Fred. Olsen Cruise Lines Ltd. is seeking a Crew Operations Manager on a 12-month fixed-term contract at our Ipswich Head Office. The role is hybrid, full-time, 35 hours per week, Monday to Friday, and focuses on managing the crew operations function and ensuring vessels are properly manned.

You will oversee rotation planning, recruitment, training and onboarding of crew, while coordinating with crewing partners and shore teams to deliver seamless operations and cost control.

Qualifications

• Experience in crew management, crewing operations, workforce planning, or a similar role within rota-based operations.
• Maritime/cruise industry experience preferred; aviation/rail backgrounds welcomed.
• Experience managing crew schedules, rotations, travel arrangements and visa requirements.
• Strong compliance awareness and ability to work in a regulated environment.

Responsabilités

• Lead day-to-day delivery of the Crew Management function to ensure vessels are properly manned.
• Oversee crew rotation planning, mobilisation activities and travel arrangements for seamless movements.
• Monitor manning levels and address resourcing challenges with stakeholders.
• Manage recruitment across departments, ensuring quality onboarding of crew members.
• Act as key contact between shipboard teams, shore-based departments and recruitment partners.
• Support payroll and HR updates, promotions and employee relations matters.
• Provide guidance to Crewing team on employment matters, welfare, disciplinary and grievance cases.
• Ensure compliance with regulations and company policies, maintaining accurate records.
• Monitor crew budgets and identify efficiency improvements.
• Lead and develop Crewing Officers and Coordinators.

Connaissances

Crew management

Rotations planning

Staff onboarding

Stakeholder management

Outils

HRIS

Payroll systems

Description du poste

Fred. Olsen Cruise Lines Ltd. is seeking a Crew Operations Manager on a 12-month fixed-term contract at our Ipswich Head Office. The role is hybrid, full-time, 35 hours per week, Monday to Friday, and focuses on managing the crew operations function and ensuring vessels are properly manned.

You will oversee rotation planning, recruitment, training and onboarding of crew, while coordinating with crewing partners and shore teams to deliver seamless operations and cost control.