Contact Centre Advisor

Cyngor Sir Ceredigion County Council; Aberystwyth; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Employee benefits package

Job summary

Cyngor Sir Ceredigion County Council is seeking an enthusiastic Contact Centre Advisor to join our Customer Contact team. You will handle high volume telephone enquiries and provide high quality information and guidance in line with council policies, while remaining polite and solution-focused.

The role supports work-life balance with a discretionary hybrid working option (home or office) subject to conditions, with benefits including generous leave, pension and wellbeing packages.

Qualifications

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy.
• Be polite, approachable and have great problem solving skills.

Responsibilities

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
• Be polite, approachable and have great problem solving skills.

Skills

Customer service

Communication

Problem solving

Politeness

Job description

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:

• deal with all telephone enquiries within a high volume contact centre,
• provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care,
• be polite, approachable and have great problem solving skills.

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.

Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role's key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Job Description and Person Specification

Team Ceredigion Information Pack

For further information please contact: Lowri Owen: [e-mail], Nicola Williams: [e-mail] or Anna Gawthorpe [e-mail].

Note: We reserve the right to extend the application closing date.