Hybrid Complex Case Assessment & Support Specialist

Metropolitan Thames Valley; City Of London; Hybrid; GBP 37,000 - 43,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an Assessment & Support Specialist to join the Assessment & Support Hub in Nottingham and London. You will assess and triage complex referrals, provide specialist guidance to colleagues, and support safeguarding, risk management and positive customer outcomes.

With a hybrid 37.5-hour week under a maternity cover contract, you will coordinate multi-agency discussions, work with external agencies, and champion MTVH's values of Care, Dare,

Qualifications

• Experience in housing, social care, support services, or a similar frontline environment.
• Knowledge of safeguarding and statutory frameworks.
• Experience managing complex cases and supporting others.
• Strong communication, relationship-building and record-keeping skills.
• A compassionate, resilient and customer-focused approach.

Responsibilities

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values of Care, Dare, Collaborate & Own

Job description

Metropolitan Thames Valley Housing (MTVH) is seeking an Assessment & Support Specialist to join the Assessment & Support Hub in Nottingham and London. You will assess and triage complex referrals, provide specialist guidance to colleagues, and support safeguarding, risk management and positive customer outcomes.

With a hybrid 37.5-hour week under a maternity cover contract, you will coordinate multi-agency discussions, work with external agencies, and champion MTVH's values of Care, Dare,