Assessment and Support Specialist

Metropolitan Thames Valley Housing; Nottingham, Greater London; Hybrid; GBP 41,000 - 43,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Metropolitan Thames Valley Housing is seeking an Assessment and Support Specialist to help vulnerable customers and colleagues navigate complex cases. The role is based in Nottingham and London with hybrid working.

You will assess referrals, provide guidance, and coordinate multi-agency discussions to secure positive outcomes. The successful candidate will have housing or social care experience, strong safeguarding knowledge, and excellent communication and record-keeping skills.

Qualifications

• Experience in housing, social care, support services or similar frontline environment.
• Knowledge of safeguarding and statutory frameworks.
• Experience managing complex cases and supporting others.
• Strong communication, relationship-building and record-keeping skills.
• A compassionate, resilient and customer-focused approach.

Responsibilities

• Assess and triage complex referrals.
• Provide specialist guidance and coaching to colleagues.
• Support safeguarding and risk management activity.
• Track and oversee triaged cases to ensure progression and risk mitigation.
• Coordinate, chair and contribute to internal and multi-agency case discussions.
• Work with external agencies to coordinate support for customers.

Skills

Housing sector experience

Safeguarding knowledge

Managing complex cases

Communication skills

Record-keeping

Compassionate, resilient & customer‑f

Job description

Location: Nottingham, NG9 1LA and or London SW9 9AJ

Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid

Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?

We're looking for an

Assessment and Support Specialist

You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.

What you'll do:

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values: Care, Dare, Collaborate & Own

What we're looking for:

• Experience in housing, social care, support services, or a similar frontline environment
• Knowledge of safeguarding and statutory frameworksExperience managing complex cases and supporting others
• Strong communication, relationship-building and record-keeping skills
• A compassionate, resilient and customer-focused approach

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.

If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.

Proud member of the Disability Confident employer scheme

Company: Metropolitan Thames Valley Housing

Salary: £41,236 to £43,406 a year

Hours: Full-time

Location: UK, Europe, SW9 9AJ

Job type: Contract

Posting date: 12 Nov 2026

Closing date: 11 Dec 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.