Hybrid Client Administrator – Pensions & Service (12m FTC)

LGBT Great; Cheltenham; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Life assurance of four times salary

Income protection 75% for up to five 2

Private medical insurance

Generous pension 5% employee + 10%匹配

25 days annual leave, rising to 27

Access to flexible benefits programme

Job summary

LGBT Great is seeking a Client Administrator to join our SIPP team. This role can be based in Glasgow or Cheltenham on a hybrid basis, for a 12-month fixed-term contract. You will perform client administration, ensuring high service levels and regulatory compliance while serving clients fairly.

Key tasks include client communications, task ownership, and accurate time recording. You will work within our values and support the ongoing development of your pensions knowledge and teamwork.

Qualifications

• Experience in pensions or SIPP is desirable.
• Strong communication and interpersonal skills are essential.
• Ability to work in a team and develop skills.

Responsibilities

• Carry out client administration tasks for the SIPP team and ensure service levels are met.
• Maintain accurate records and ensure regulatory and legislative compliance.
• Communicate with clients and own assigned tasks end to end.
• Record time against tasks daily and minimise non-billable time.
• Adhere to BW values and Treating Customers Fairly guidelines.

Skills

Strong communication skills

Interpersonal skills

Teamwork

Education

GCSE Maths and English (grade C/5 or equivalent)

Job description

LGBT Great is seeking a Client Administrator to join our SIPP team. This role can be based in Glasgow or Cheltenham on a hybrid basis, for a 12-month fixed-term contract. You will perform client administration, ensuring high service levels and regulatory compliance while serving clients fairly.

Key tasks include client communications, task ownership, and accurate time recording. You will work within our values and support the ongoing development of your pensions knowledge and teamwork.