Client Administrator

Howden Career Site 1; Glasgow, Cheltenham; Hybrid; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Life assurance

Income protection

Private medical insurance

Pension scheme

Annual leave 25-27 days

Flexible benefits programme

Zusammenfassung

Howden is seeking a Client Administrator to join the SIPP team on a hybrid basis in either Glasgow or Cheltenham. The 12-month fixed-term contract focuses on delivering high-quality client administration and service within cost and regulatory requirements.

You will handle client communications, ensure tasks are documented, record time daily, and uphold Howden's values and treating customers fairly while supporting ongoing professional development.

Qualifikationen

• GCSE Maths and English at grade C/5 or equivalent.
• Experience in pensions and working in a team environment is desirable.
• Knowledge of the SIPP market place is preferred.
• Strong communication and interpersonal skills are essential.
• The ability to work hard with the right attribute towards the continuous development of your skills and knowledge.

Aufgaben

• All administration should be relevant to the client needs and service is delivered within any agreed service levels, priorities and quality standards.
• Carry out any client work taking responsibility for client communication and ownership of tasks as appropriate. Ensure that client needs are fully understood and administered in line with documented procedures.
• Ensure time is appropriately and accurately recorded against tasks on a daily basis and work to minimise non billable time.
• Work in accordance with BW values, behavioural competencies and treating customers fairly requirements.

Kenntnisse

Strong communication

Interpersonal skills

Pensions knowledge

SIPP market understanding

Team environment experience

Regulatory awareness

Ausbildung

GCSE Maths and English (C/5) or equivalent

Jobbeschreibung

We are seeking a Client Administrator to join our SIPP team. This role can be based in our Glasgow or Cheltenham office on a hybrid working basis. This is a 12 month fixed term contract.

The purpose of this role is to carry out any administration tasks for clients as required and ensure a high level of service is delivered at the most effective cost whilst ensuring regulatory and legislative requirements are met, and all clients are treated fairly.

A snapshot of your day:

• All administration should be relevant to the client needs and service is delivered within any agreed service levels, priorities and quality standards.
• Carry out any client work taking responsibility for client communication and ownership of tasks as appropriate. Ensure that client needs are fully understood and administered in line with documented procedures.
• Ensure time is appropriately and accurately recorded against tasks on a daily basis and work to minimise non billable time.
• Work in accordance with BW values, behavioural competencies and treating customers fairly requirements.

We would love to hear from you if you have:

• GCSE Maths and English at grade C/5 or equivalent.
• Experience in pensions and working in a team environment is desirable.
• Knowledge of the SIPP market place is preferred
• Strong communication and interpersonal skills are essential.
• The ability to work hard with the right attribute towards the continuous development of your skills and knowledge.

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know