Senior Pension Client Relationship Leader | Hybrid, Growth

LGBT Great; Birmingham; Hybrid; GBP 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Bonus

Life assurance

Income protection

Private medical insurance

Pension scheme

Annual leave

Benefits programme

Zusammenfassung

LGBT Great is seeking a Senior Client Relationship Manager to join our Pension Administration team in a hybrid model from our UK offices. You will deepen partnerships with major pension administration clients, drive service excellence, and contribute to strategic growth across the client portfolio.

You will lead client relationships, provide pensions consultancy, and manage budgets while supporting business development and cross-sell opportunities.

Qualifikationen

• Significant client facing experience at a high level within an organisation administering pension schemes.
• Proven experience of defined benefit pensions and pensions consultancy.
• Pensions (PMI) or related professional qualification desirable.

Aufgaben

• Lead and strengthen client relationships with a portfolio of new and existing clients as trusted adviser.
• Provide pensions consultancy and technical guidance on administration issues and negotiate fees.
• Manage significant client budgets and fee proposals and ensure delivery within agreed costs.
• Support development of strategic plans for the function area and create implementation plans for the team.
• Prioritise and deliver client deliverables on multiple projects while meeting internal obligations.
• Drive business development, client retention, and cross-sell opportunities for growth.
• Lead client meetings, service reviews, and present reports and proposals to clients.
• Identify growth opportunities and nurture through the business development lifecycle; participate in new business pitches.
• Identify risks and manage compliance, information security, and legislative changes; formulate mitigation strategies.
• Ensure client satisfaction through MI and information security procedures; keep clients informed of changes.
• Coach junior team members and maintain accountability for delegated work.

Kenntnisse

Client leadership

Pensions consultancy

Budget management

Stakeholder management

Communication

Ausbildung

Pensions PMI/FPMI qualification

Jobbeschreibung

LGBT Great is seeking a Senior Client Relationship Manager to join our Pension Administration team in a hybrid model from our UK offices. You will deepen partnerships with major pension administration clients, drive service excellence, and contribute to strategic growth across the client portfolio.

You will lead client relationships, provide pensions consultancy, and manage budgets while supporting business development and cross-sell opportunities.