Hybrid Claims Investigator – Insurance Resolution

Consortium; Birmingham; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

National Highways in Birmingham is seeking a Claims Handler to join our Network Claims team. You will manage a portfolio of insurance claims, investigate thoroughly and liaise with stakeholders to reach timely resolutions in line with financial delegations.

The role is based at our Birmingham office with hybrid working, requiring a minimum of 40% in the office and regular collaboration with insurers, solicitors, and internal teams to support fair outcomes.

Qualifications

• Experience handling insurance claims is desirable.
• Excellent negotiating and client management skills.
• Ability to work under pressure and manage workload.
• Experience in office administration and IT skills (Word, Excel).

Responsibilities

• Portfolio of cases and thorough investigations with evidence from various sources.
• Direct contact with claimants and assessment of events to support resolution.
• Work with insurers, service providers, ROC/RCC, inspectors, and other teams.
• Close cases by defending liability or negotiating settlements with claimants and insurers.
• Produce reports for the Claims Manager with robust audit-ready arguments.

Skills

Negotiation

Client management

Pressure management

Office IT skills

Tools

MS Word

Excel

Job description

National Highways in Birmingham is seeking a Claims Handler to join our Network Claims team. You will manage a portfolio of insurance claims, investigate thoroughly and liaise with stakeholders to reach timely resolutions in line with financial delegations.

The role is based at our Birmingham office with hybrid working, requiring a minimum of 40% in the office and regular collaboration with insurers, solicitors, and internal teams to support fair outcomes.