Hybrid Claims Investigator & Negotiation Specialist

National Highways; West Midlands; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

National Highways is seeking a proactive Claims Handler to join the Network Claims team in Birmingham on a hybrid basis. You will manage a portfolio of cases, coordinate with insurers, service providers and internal teams, and provide robust evidence-led recommendations for resolution.

You will handle claimant communications, verify facts, and apply professional judgement to reach timely settlements or defend liability where appropriate.

Qualifications

• Experience in handling insurance claims is desirable.
• Excellent negotiating and client management skills.
• Able to work under pressure and prioritise workload.
• Office administration experience and competent IT skills.

Responsibilities

• Own a portfolio of cases and work with stakeholders to ensure thorough investigation and provide recommendations.
• Direct contact with claimants and examine the claimant's version of events to support resolution.
• Collaborate with insurers, service providers, ROC/RCC, inspectors, estimators and legal teams to obtain information for timely resolution.
• Close cases by defending our liability position or negotiating settlements; provide recommendations to the Claims Manager on best value outcomes.
• Produce recommendations and reports for the Claims Manager, ensuring accurate recording for audit purposes.

Skills

Negotiation

Client mgmt

Prioritisation

MS Excel

Tools

Microsoft Word

Excel

Job description

National Highways is seeking a proactive Claims Handler to join the Network Claims team in Birmingham on a hybrid basis. You will manage a portfolio of cases, coordinate with insurers, service providers and internal teams, and provide robust evidence-led recommendations for resolution.

You will handle claimant communications, verify facts, and apply professional judgement to reach timely settlements or defend liability where appropriate.