Household Claims Handler

Acorn Group

Liverpool

Hybrid

GBP 26,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Enhanced Annual Leave

Colleague Assistance program

Company pension scheme

Refer a friend scheme

Flexible benefits platform

Job summary

A leading insurance provider in Liverpool is seeking a Household Claims Handler. You will support customers through the claims process and manage enquiries effectively. The ideal candidate has at least two years of claims handling experience and good communication skills. This full-time role offers a salary between £26,000 and £29,000, with the potential for a bonus. Enjoy a hybrid working model and a supportive work culture.

Qualifications

Minimum of two years claims handling experience (Motor, Household, EL/PL).
Ability to interpret policy wording and endorsements.
Strong organisation skills with the ability to prioritise tasks.

Responsibilities

Support customers through the claims journey.
Manage new and existing claim enquiries.
Identify and investigate potentially fraudulent claims.

Skills

Claims handling experience

Customer service skills

Attention to detail

Ability to work in a fast-paced environment

Good communication skills

Job description

Join to apply for the Household Claims Handler role at Acorn Group

Our growing Household Claims department is looking for enthusiastic, customer-centric staff to join the team as Household Claims Handlers.

You will support our customers through the claims journey where this has significantly impacted their day-to-day life.

As a Household Claims Handler, you will be responsible for dealing with customers' new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

Role: Household Claims Handler

Location: Liverpool (Mersey Chambers Office) / Hybrid

Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday

Salary: Between £26,000.00 - £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly

What you will be doing

Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
Accurately checking all details of a claim after every call
Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
Identifying and investigating potentially fraudulent claims
Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
Ensuring underwriter requirements are checked at claim inception and throughout the lifecycle of the claim
Proactively managing customer/third party expectations including appropriate signposting if applicable
Providing proactive and correct assessments with regards to indemnity positions
Accurate quantum assessment of claims presented using the relevant tools available to assist
Application of accurate reserves in line with company guidelines
Adherence to best practice and key strategies
Effective file and portfolio management
Any other Ad hoc task as the needs of the business dictate

What we’re looking for

Ability to work in a culture of openness, trust and respect with a team player attitude
Minimum of two years claims handling experience (Motor, Household, EL/PL)
Ability to interpret policy wording, terms and conditions and endorsements
Ability to work in a fast paced environment
Good written and verbal communication skills including rapport building
Strong organisation skills with the ability to prioritise tasks
Ability to fact find and analyse information resulting in accurate decision making

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:

6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

Seniority level