Hybrid Central Operations Manager: Systems & Growth Lead

Love Recruitment Limited; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Love Recruitment Limited in London (Victoria) is seeking a Central Operations Manager to own systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners in a hybrid setup.

This hands-on role will manage core operational systems, lead the Member Solutions function, coordinate IT requirements, deliver key projects, and use data to drive improvements across a growing network.

Qualifications

• 5+ years of experience in operations, systems, project management or a similar role.
• Strong operational and project management experience.
• Experience leading and developing people.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Managing and improving core operational systems and processes.
• Acting as the first point of escalation for operational issues and seeing problems through to resolution.
• Leading the Member Solutions function and supporting excellent customer service.
• Coordinating day-to-day IT requirements and external technology providers.
• Delivering operational projects and supporting the implementation of new systems and initiatives.
• Using data and insight to identify opportunities for improvement.
• Building strong relationships across the business and ensuring solutions genuinely meet network needs.

Skills

Operations management

Project management

People leadership

Stakeholder management

Problem solving

Data-driven improvements

Job description

Love Recruitment Limited in London (Victoria) is seeking a Central Operations Manager to own systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners in a hybrid setup.

This hands-on role will manage core operational systems, lead the Member Solutions function, coordinate IT requirements, deliver key projects, and use data to drive improvements across a growing network.