Central Operations Manager

Love Recruitment Ltd; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Love Recruitment Ltd is seeking an experienced Central Operations Manager to keep the UK & Ireland operation running smoothly and support growth. This is a hands-on role with ownership of systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners.

The role involves leading the Member Solutions function, coordinating day-to-day IT needs, delivering operational projects and using data to identify improvements.

Qualifications

• 5+ years in operations, systems, project management, or similar role.
• Strong operational and project management experience.
• Experience leading and developing people; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Managing and improving core operational systems and processes.
• Acting as the first point of escalation for operational issues and driving to resolution.
• Leading the Member Solutions function and supporting excellent customer service.
• Coordinating day-to-day IT requirements and external technology providers.
• Delivering operational projects and supporting new systems implementations.
• Using data and insights to identify opportunities for improvement.
• Building relationships across the business to ensure solutions meet network needs.

Skills

Operations management

Project management

Stakeholder management

People leadership

Tools

IT systems

Job description

Victoria | Hybrid - 3 days in the office | £50k-£60k dependent on experience

Love solving problems, improving processes and making things work better?

Our client is looking for an experienced Central Operations Manager to play a key role in keeping their UK & Ireland operation running smoothly and supporting continued growth.

This is a varied, hands-on role where you'll take ownership of systems, processes, operational support, projects and people, working closely with franchisees, internal teams and external partners.

What you'll be doing

• Managing and improving core operational systems and processes.
• Acting as the first point of escalation for operational issues and seeing problems through to resolution.
• Leading the Member Solutions function and supporting excellent customer service.
• Coordinating day-to-day IT requirements and external technology providers.
• Delivering operational projects and supporting the implementation of new systems and initiatives.
• Using data and insight to identify opportunities for improvement.
• Building strong relationships across the business and ensuring solutions genuinely meet network needs.

What we're looking for

You'll have 5+ years' experience in operations, systems, project management, business improvement or a similar role, along with:

• Strong operational and project management experience.
• A natural ability to solve problems and improve processes.
• Confidence working with systems, technology and external providers.
• Experience leading and developing people.
• Excellent communication and stakeholder management skills.
• The ability to manage multiple priorities in a fast-paced environment.

Experience within franchising, multi-site, fitness, retail or another network-based business would be a real advantage.

You'll have genuine ownership and the opportunity to make a visible difference - helping shape the systems, processes and support that enable a growing network to thrive.

If you're someone who takes ownership, sees opportunities, gets things done and loves making things better, we'd love to hear from you.