Hybrid Casework Administrator – Student Complaints

Office of the Independent Adjudicator for Higher Education; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Gym membership

Enhanced maternity/paternity pay

Job summary

Office of the Independent Adjudicator for Higher Education is recruiting a Casework Administrator to join the Casework Support Team, delivering excellent customer service to students and acting as first point of contact on the helpline while handling essential administrative tasks to keep reviews running smoothly.

The role is based in Reading with hybrid working: minimum one day in the office, more during probation. Salary starts at £30,283; permanent, full-time (35 hours per week).

Qualifications

• Have good analytical and administrative skills.
• Excellent oral and written communication.
• Experience in customer service and/or dealing with the public would be beneficial.

Responsibilities

• Be the point of contact for students seeking help.
• Handle a daily shift on our phone line.
• Complete administrative tasks to keep reviews running smoothly.
• Ensure case information is up to date for the case-handling teams.
• Support the pathway into complaints handling or regulation.

Skills

Administrative skills

Analytical skills

Communication skills

Customer service

Education

Higher education qualification

Degree subject

Job description

Office of the Independent Adjudicator for Higher Education is recruiting a Casework Administrator to join the Casework Support Team, delivering excellent customer service to students and acting as first point of contact on the helpline while handling essential administrative tasks to keep reviews running smoothly.

The role is based in Reading with hybrid working: minimum one day in the office, more during probation. Salary starts at £30,283; permanent, full-time (35 hours per week).