Hybrid Casework Administrator - Higher Education Complaints

Confidential; Reading; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

28 days holiday (plus bank holidays)

Gym membership

Defined benefit pension scheme

Enhanced maternity/paternity pay

Job summary

Office of the Independent Adjudicator (OIA) is seeking a Casework Administrator to join the Casework Support Team in a hybrid role based in Reading. You will provide excellent customer service to students and external stakeholders, with a daily phone shift and a focus on accurate case handling.

The role offers training, mentoring, and progression within the ombudsman service, with starting salary at £30,283 and a pathway to develop expertise in higher education complaints handling.

Qualifications

• Analytical and administrative skills are essential for handling cases and supporting colleagues.
• Excellent oral and written communication skills required for liaising with students and stakeholders.
• Experience in customer service and dealing with the public is desirable to support complaints handling.

Responsibilities

• Operate as part of the Casework Support Team to provide excellent customer service to internal and external stakeholders.
• Be the first point of contact for students seeking help and guidance about the ombudsman service; manage a daily phone shift.
• Complete administrative tasks to keep reviews on track and ensure case-handling teams have all information needed.

Skills

Analytical skills

Administrative skills

Communication skills

Education

Higher education qualifications

Job description

Office of the Independent Adjudicator (OIA) is seeking a Casework Administrator to join the Casework Support Team in a hybrid role based in Reading. You will provide excellent customer service to students and external stakeholders, with a daily phone shift and a focus on accurate case handling.

The role offers training, mentoring, and progression within the ombudsman service, with starting salary at £30,283 and a pathway to develop expertise in higher education complaints handling.