Hybrid Casework Administrator: Start a Career in Complaints

NFP People; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday entitlement

Gym membership contribution

Defined benefit pension

Enhanced maternity and paternity pay

Job summary

NFP People is recruiting for a Casework Administrator on behalf of the ombudsman service. The role is hybrid with a required presence in Reading and involves handling student inquiries, delivering excellent customer service, and supporting casework administration.

Training and mentoring are provided to develop expertise in higher education complaints handling. Starting salary is £30,283 for a permanent position.

Qualifications

• Good analytical and administrative skills.
• Excellent oral and written communication skills.
• Experience of dealing with customer service and/or members of the public is advantageous.
• Understanding of complaints handling and customer service experience including managing volume inquiries would be beneficial.

Responsibilities

• Be the point of contact for students seeking help and guidance about the ombudsman service.
• Handle a daily shift on the phone line and deliver empathetic customer service.
• Complete administrative tasks to keep reviews and case files up to date.
• Support casework teams by providing required information promptly.

Skills

Analytical skills

Administrative skills

Oral and written communication

Customer service experience

Education

Higher education qualifications

Job description

NFP People is recruiting for a Casework Administrator on behalf of the ombudsman service. The role is hybrid with a required presence in Reading and involves handling student inquiries, delivering excellent customer service, and supporting casework administration.

Training and mentoring are provided to develop expertise in higher education complaints handling. Starting salary is £30,283 for a permanent position.