Casework Administrator (Hybrid) – Complaints & Service

NFP People; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday entitlement

Gym membership

Pension scheme

Maternity/Paternity pay

Job summary

Ombudsman Service in Reading is seeking a Casework Administrator to deliver high-quality customer service and support to students and stakeholders. The role includes a daily phone shift, handling inquiries, and ensuring case records are up to date.

Training is provided, with mentorship to help you understand the needs of the role. This is a permanent, full-time position with hybrid office attendance and a starting salary of £30,283.

Qualifications

• Analytical and administrative skills are essential.
• Excellent oral and written communication skills.
• Experience in customer service and handling inquiries is beneficial.

Responsibilities

• Provide excellent customer service to students and stakeholders.
• Serve as contact point for questions about the ombudsman service.
• Manage a daily phone shift and keep case information up to date.
• Support casework teams with required documentation and updates.

Skills

Analytical skills

Administrative skills

Communication skills

Education

Higher education qualifications considered

Job description

Ombudsman Service in Reading is seeking a Casework Administrator to deliver high-quality customer service and support to students and stakeholders. The role includes a daily phone shift, handling inquiries, and ensuring case records are up to date.

Training is provided, with mentorship to help you understand the needs of the role. This is a permanent, full-time position with hybrid office attendance and a starting salary of £30,283.