Casework Administrator – Higher Education Ombudsman (Hybrid)

Oia; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday (rising to 33)

Gym membership

Defined benefit pension

Enhanced parental pay

Job summary

Oia in Reading is seeking a Casework Administrator to join our Casework Support Team. The role requires delivering excellent customer service to students and stakeholders, handling reviews, and maintaining case information with accuracy.

You will be the first point of contact on our Ombudsman service and spend part of your week in the office. We offer a starting salary of £30,283, a permanent contract, and a hybrid arrangement with at least one day in the office.

Qualifications

• Analytical and administrative skills required.
• Excellent oral and written communication skills.
• Experience in customer service and dealing with the public is advantageous.

Responsibilities

• Serve as the point of contact for students seeking help and guidance about the ombudsman service.
• Handle a daily phone line and maintain up-to-date case information.
• Complete administrative tasks to ensure reviews run smoothly and inform case-handling teams.

Skills

Analytical skills

Administrative skills

Oral communication

Written communication

Customer service experience

Education

Higher education qualifications

Job description

Oia in Reading is seeking a Casework Administrator to join our Casework Support Team. The role requires delivering excellent customer service to students and stakeholders, handling reviews, and maintaining case information with accuracy.

You will be the first point of contact on our Ombudsman service and spend part of your week in the office. We offer a starting salary of £30,283, a permanent contract, and a hybrid arrangement with at least one day in the office.