Hybrid Case Manager - Disabled Facilities Grants

Adecco (Portugal); London Borough of Hounslow; Hybrid; GBP 29.000 - 39.000; Vollzeit

Zusammenfassung

Housing Adaptation Service in London is seeking an experienced Case Management Officer to support vulnerable residents through the Disabled Facilities Grant (DFG) process. You will manage a varied caseload of up to 40 live cases at different stages, guiding residents from enquiry to completion with regular borough-wide home visits.

Role involves coordinating with professionals, assessing eligibility, and explaining grant options.

Qualifikationen

• Experience managing complex caseloads within housing, social care, grants, adaptations, or a related public sector environment.
• Knowledge of Disabled Facilities Grant (DFG) processes or willingness to develop quickly.
• Experience supporting vulnerable residents and delivering customer-focused services.
• Strong administrative and organisational skills with the ability to manage multiple cases.
• Experience reviewing financial information and carrying out means-testing or similar assessments.
• Excellent communication and stakeholder management skills.
• Ability to work independently while contributing to a collaborative team.
• Good IT skills and experience maintaining accurate records and case management systems.

Aufgaben

• Manage a caseload of up to 40 Disabled Facilities Grant cases from enquiry through to completion.
• Be the first point of contact for residents seeking advice, guidance and support.
• Conduct home visits to vulnerable and disabled residents across the borough.
• Assess eligibility for grants and undertake financial means testing.
• Explain complex grant processes and funding options clearly to residents.
• Liaise with Occupational Therapists, Surveyors, Social Care teams, Housing Associations and contractors.
• Monitor case progression and ensure projects are delivered within agreed timescales.
• Raise purchase orders, review invoices and support financial administration processes.
• Arrange and monitor the installation of equipment such as stairlifts, through-floor lifts and ceiling track hoists.
• Maintain accurate case records and ensure compliance with legislation and council policies.
• Support management of adaptation waiting lists and priorities.

Jobbeschreibung

Housing Adaptation Service in London is seeking an experienced Case Management Officer to support vulnerable residents through the Disabled Facilities Grant (DFG) process. You will manage a varied caseload of up to 40 live cases at different stages, guiding residents from enquiry to completion with regular borough-wide home visits.

Role involves coordinating with professionals, assessing eligibility, and explaining grant options.