Hybrid Care Tech – Applications Support Engineer

Bristol Care Homes; West of England; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Hybrid working in Bristol

Mentoring and developer path

Training funding

Impact on resident care

Small team visibility

Job summary

Bristol Care Homes is seeking an Applications Support Engineer to keep our Care 4 Care Plan and related systems running across four homes. You’ll diagnose issues, fix bugs in TypeScript and Python, and maintain Azure services and Power Platform flows.

You’ll be part of a small, visible team with mentoring, training funding, and a clear path into a developer role as skills grow, plus hybrid working in Bristol and visits to homes.

Qualifications

• 2+ years in application support, IT support with scripting, or a junior developer role.
• Able to read, debug and make small fixes in JavaScript/TypeScript or Python.
• Comfortable with REST APIs, JSON and log files to trace issues.
• Working knowledge of a cloud platform, ideally Microsoft Azure.
• Basic Linux command-line skills.
• Familiar with Git for version control.
• Clear, patient communicator who can explain technical issues to non-technical care staff.

Responsibilities

• Provide first- and second-line support to home managers and staff, logging, prioritising and resolving issues.
• Monitor Care 4 Care Plan and Azure services, investigating errors through logs and alerts.
• Diagnose and fix bugs in existing TypeScript and Python code, including API integration scripts.
• Maintain Power Apps and Power Automate flows and keep Power BI reports refreshing.
• Look after Raspberry Pi devices in the homes, including nurse call and media devices.
• Manage user accounts, access and permissions across systems.
• Write and maintain runbooks and documentation so fixes aren’t memory-based.
• Cover system support when the Technical Lead is on leave, escalating clinical risks.

Skills

Application support experience

JavaScript

TypeScript

Python

REST APIs

Azure

Linux

Git

Communication

Problem solving

Driver license

Tools

Git

Job description

Bristol Care Homes is seeking an Applications Support Engineer to keep our Care 4 Care Plan and related systems running across four homes. You’ll diagnose issues, fix bugs in TypeScript and Python, and maintain Azure services and Power Platform flows.

You’ll be part of a small, visible team with mentoring, training funding, and a clear path into a developer role as skills grow, plus hybrid working in Bristol and visits to homes.