Business Service Officer

Cafcass (Children and Family Court Advisory and Support Service); West Midlands; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Cafcass in Birmingham is seeking a Business Services Officer on a fixed-term contract until 31 March 2027. The role supports colleagues in the office, including social workers and teams, with a balance of remote and in-person work.

You will monitor case progression, handle referrals, update the case management system, send letters and information packs, and provide general admin support. Strong communication, teamwork and ability to prioritise in a fast-paced environment are essential.

Qualifications

• Relevant business administration qualification or significant experience in a similar role.
• Ability to use MS Office at a basic to intermediate level.
• Clear, confident communicator via email, phone and in person.
• Team player who thrives in a collaborative environment.
• Able to prioritise work in a fast-paced setting with tight deadlines.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

Skills

MS Office

Communication

Teamwork

Prioritisation

Education

NVQ2

Tools

Case management system

Job description

We are recruiting for the role of Business Services Officer on a Fixed Term Contract until 31 March 2027 in our team covering Birmingham.

In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, while you will benefit from working flexibly, including some remote working, you will also be required to be in the Birmingham office on a regular basis.

If you join us you expect to have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person so you have both flexibility and opportunities to form connections.

If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role…

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

… And What We’re Looking For.

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritize work in a fast-moving environment with strict deadlines

Closing Date

4 October 2026

Final Interview

14 & 15 October 2026

If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge [e-mail] from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Claire Trifonos [e-mail] if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.