Hybrid Business Services Officer – Birmingham

Cafcass (Children and Family Court Advisory and Support Service); Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Cafcass is recruiting for the role of Business Services Officer on a Fixed Term Contract until 31 March 2027 in our Birmingham team. The role supports colleagues when they are in the office, including Social Workers and teams, with a mix of remote work and regular Birmingham office presence.

You will have regular 1:1 time with your manager, with a balance of remote and in-person work to maintain flexibility and personal connections.

Qualifications

• A relevant qualification in business administration (e.g. NVQ2) or significant experience in a similar role.
• Strong MS Office skills (Word, Excel, Outlook) at basic/intermediate level.
• Clear, confident communicator via email, phone and in person.
• Able to prioritise work in a fast-moving environment with deadlines.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

Skills

MS Office

Education

NVQ2 in Business Administration

Job description

Cafcass is recruiting for the role of Business Services Officer on a Fixed Term Contract until 31 March 2027 in our Birmingham team. The role supports colleagues when they are in the office, including Social Workers and teams, with a mix of remote work and regular Birmingham office presence.

You will have regular 1:1 time with your manager, with a balance of remote and in-person work to maintain flexibility and personal connections.