Hybrid Business Process & Improvement Analyst

ScottishPower; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving and Charity Matched

Technology Vouchers

EV Schemes

Cycle to Work and public transport

Job summary

ScottishPower is seeking a Business Process Expert to help optimize end-to-end operational processes in a hybrid Glasgow setting. You will work with teams across Customer Business, operations and technology to improve efficiency, deliver better customer experiences and support automation initiatives.

The role focuses on data analysis, reporting and process improvements, with opportunities to contribute to new product launches and digital tools in a fast-moving, tech-driven environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Some experience in data analysis, operations or process improvement.
• Exposure to working in structured operational environments.
• Good communication and teamwork skills.
• Ability to work with data and draw basic insights.

Responsibilities

• Supporting the definition and improvement of retail business processes, ensuring a good customer experience and smooth operations
• Assisting in analysing operational issues, helping to identify trends, potential causes and improvement opportunities
• Contributing to the development of process improvements and basic automations, aimed at increasing efficiency and reducing manual work
• Creating and maintaining reporting and dashboards, ensuring data accuracy and supporting business insights
• Using a range of business tools and technologies to support process performance and continuous improvement initiatives
• Supporting interactions with third-party partners, helping to ensure activities are delivered as expected
• Collaborating with internal teams across Customer Business, operations and technology to support delivery of improvements
• Supporting the prioritisation of tasks and initiatives based on business needs and team objectives
• Communicating findings and updates clearly to team members and stakeholders

Skills

Data analysis

Process improvement

Communication

Teamwork

Education

Bachelor's degree in Business, Engineering, Data or similar

Tools

Excel

Power BI

SQL

Job description

ScottishPower is seeking a Business Process Expert to help optimize end-to-end operational processes in a hybrid Glasgow setting. You will work with teams across Customer Business, operations and technology to improve efficiency, deliver better customer experiences and support automation initiatives.

The role focuses on data analysis, reporting and process improvements, with opportunities to contribute to new product launches and digital tools in a fast-moving, tech-driven environment.