Hybrid Operations & Process Analyst

Iberdrola SA; Glasgow; Hybrid; GBP 40,000 - 54,000; Full time

Benefits offered by this job

36 days leave

Holiday Purchase

Share Schemes

Charity matched funding

Tech vouchers

EV schemes

Cycle to work

Public transport loans

Health insurance options

Life Assurance 4x

Savesmart support

Employee discounts

Job summary

ScottishPower in Glasgow is seeking a Business Process Expert to join the Back Office and Operational Excellence team. Hybrid work arrangement, permanent contract, salary from £47,200 per year plus up to 10% bonus and comprehensive benefits.

You will help manage and optimise end-to-end operational processes, develop reporting and dashboards, and collaborate with internal teams and external partners to deliver improvements and data-driven insights.

Qualifications

• Bachelor’s degree in Business, Engineering, Data or similar (or equivalent practical experience).
• Some experience in data analysis, operations or process improvement.
• Exposure to working in structured operational environments.
• Good communication and teamwork skills.
• Ability to work with data and draw basic insights.

Responsibilities

• Supporting the definition and improvement of retail business processes, ensuring a good customer experience and smooth operations
• Assisting in analysing operational issues, helping to identify trends, potential causes and improvement opportunities
• Contributing to the development of process improvements and basic automations, aimed at increasing efficiency and reducing manual work
• Creating and maintaining reporting and dashboards, ensuring data accuracy and supporting business insights
• Using a range of business tools and technologies to support process performance and continuous improvement initiatives
• Supporting interactions with third‑party partners, helping to ensure activities are delivered as expected
• Collaborating with internal teams across Customer Business, operations and technology to support delivery of improvements
• Supporting the prioritisation of tasks and initiatives based on business needs and team objectives
• Communicating findings and updates clearly to team members and stakeholders

Skills

Data analysis

Communication

Teamwork

Education

Bachelor’s degree

Tools

Excel

Power BI

SQL

Job description

ScottishPower in Glasgow is seeking a Business Process Expert to join the Back Office and Operational Excellence team. Hybrid work arrangement, permanent contract, salary from £47,200 per year plus up to 10% bonus and comprehensive benefits.

You will help manage and optimise end-to-end operational processes, develop reporting and dashboards, and collaborate with internal teams and external partners to deliver improvements and data-driven insights.