Business Process Expert

SCOTTISHPOWER ENERGY RETAIL LIMITED; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving and Charity Matched

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work

Healthcare benefit options

Life Assurance

Savesmart financial wellbeing support

Job summary

ScottishPower Energy Retail Limited in Glasgow is seeking a Business Process Expert to help define and improve retail processes, optimise customer experience and support end-to-end operation. The role blends data and technology to identify issues, analyse performance and deliver continuous improvements in partnership with Customer, Operations and IT teams.

You will develop basic automations, build dashboards in Power BI, and use tools like Excel and SQL to turn data into insights.

Qualifications

• Bachelor’s degree or equivalent practical experience in business, engineering or data.
• Experience in data analysis, operations or process improvement.
• Exposure to structured operational environments.
• Good communication and teamwork skills.
• Desirable understanding of the UK Energy Retail market.
• Experience with reporting tools (Excel, Power BI) and basic SQL.

Responsibilities

• Supporting the definition and improvement of retail business processes.
• Analyzing operational issues and identifying trends and improvement opportunities.
• Developing process improvements and basic automations to increase efficiency.
• Creating and maintaining reporting and dashboards to support insights.
• Collaborating with teams across Customer, Operations and Technology.

Skills

Data analysis

SQL

Power BI

Excel

Process improvement

Communication

Teamwork

Education

Bachelor's degree in Business, Engineering, Data or similar

Tools

SQL

Power BI

Excel

Job description

Job Title: Business Process Expert Location: Aspect House, Glasgow (Hybrid) Salary: From £47,200 per annum + up to 10% bonus + other excellent benefits Job Type: Permanent

Help us create a better future, quicker At ScottishPower, we are building a new operations process driven by technology, innovation and customer focus. We are looking for Technical Analysts with a strong mix of technical and functional expertise to join our Back Office and Operational Excellence team. In this role, you will support the management and optimization of end-to-end operational processes, helping to deliver efficient, reliable and customer‑centric services. You will work closely with systems and operational teams to identify issues, analyse performance and contribute to the continuous improvement of our customer journey. You will be involved in process improvements and new product or service launches, playing a key role in adapting operations to the evolving needs of the business. We are looking for curious and proactive individuals who enjoy solving problems, working with data and technology, and contributing to a fast‑moving and innovative environment.

What you’ll be doing

• Supporting the definition and improvement of retail business processes, ensuring a good customer experience and smooth operations
• Assisting in analysing operational issues, helping to identify trends, potential causes and improvement opportunities
• Contributing to the development of process improvements and basic automations, aimed at increasing efficiency and reducing manual work
• Creating and maintaining reporting and dashboards, ensuring data accuracy and supporting business insights
• Using a range of business tools and technologies to support process performance and continuous improvement initiatives
• Supporting interactions with third‑party partners, helping to ensure activities are delivered as expected
• Collaborating with internal teams across Customer Business, operations and technology to support delivery of improvements
• Supporting the prioritisation of tasks and initiatives based on business needs and team objectives
• Communicating findings and updates clearly to team members and stakeholders

What you’ll bring

Minimum Qualifications and Experience:

• Bachelor’s degree in Business, Engineering, Data or similar (or equivalent practical experience)
• Some experience in data analysis, operations or process improvement
• Exposure to working in structured operational environments
• Good communication and teamwork skills
• Ability to work with data and draw basic insights
• Desirable Understanding of the UK Energy Retail market or utilities sector
• Experience working with reporting tools (e.g. Excel, Power BI or similar)
• Basic knowledge of data handling tools (e.g. SQL or similar)
• Interest in process improvement, automation or digital tools

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large‑scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to [e-mail].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

Do you want to be part of the energy of the future?

IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below September-16-2026