Operations & Process Improvement Specialist

Iberdrola; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving and Charity Matched

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work

Healthcare options

Life Assurance (4x salary)

Employee discounts

Job summary

ScottishPower, part of the Iberdrola Group, is recruiting a Business Process Expert in Glasgow. Hybrid work, permanent contract, with a salary from £47,200 plus up to 10% bonus and extensive benefits.

You’ll support end-to-end operational processes, work with tech and operations teams, and help improve customer journeys. You’ll analyze issues, develop improvements, and create dashboards to provide business insights, while collaborating with cross-functional teams across Customer, operations and

Qualifications

• Bachelor’s degree in business, engineering or data.
• Experience in data analysis, operations or process improvement.
• Ability to work with data and draw basic insights.
• Strong communication and teamwork skills.

Responsibilities

• Support the definition and improvement of retail business processes.
• Analyze operational issues and identify trends and improvement opportunities.
• Develop process improvements and basic automations to increase efficiency.
• Create and maintain reporting and dashboards with data accuracy.

Skills

Data analysis

Operations

Process improvement

Communication

Teamwork

Data insights

Education

Bachelor’s degree in Business/Engineering/Data

Tools

Excel

Power BI

SQL

Job description

ScottishPower, part of the Iberdrola Group, is recruiting a Business Process Expert in Glasgow. Hybrid work, permanent contract, with a salary from £47,200 plus up to 10% bonus and extensive benefits.

You’ll support end-to-end operational processes, work with tech and operations teams, and help improve customer journeys. You’ll analyze issues, develop improvements, and create dashboards to provide business insights, while collaborating with cross-functional teams across Customer, operations and