Hybrid Bids & Client Experience Coordinator

Christie's; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Private Health Insurance

Dental Insurance

Discretionary Bonus

Pension with employer matching

Cycle to Work scheme

Life Insurance

Employee Assistance Programme

Job summary

Christie's in London is seeking a proactive Bids & Client Service Coordinator to support bidding across all channels and deliver exceptional client service. This hybrid role includes bid execution, inbox management, auction clerking, and coordinating with internal teams to ensure smooth transactions for upcoming auctions.

You will master Christie's systems, handle inquiries by phone, email, live chat and in person, build strong relationships with clients and colleagues, and contribute to

Qualifications

• Experience delivering high-quality client service across multiple channels.
• Ability to manage multiple bids and client service tasks with accuracy.
• Comfort with fast-paced, matrixed environments and luxury auction context.

Responsibilities

• Communicate with internal and external clients via phone, email, live chat, and in person.
• Monitor and respond to inquiries across Bids & CS task areas.
• Assist with bids tasks: inbox management, Auctioneers Books, Telephone Bid allocation, auction clerking, live bidding, online sale management, sale closing procedures.
• Support Client Service tasks: registrations, payments and collections, CS desk duties, info@ christies.
• Master Christie's systems (LIVE Bid Management, Dotcom Admin, JDE, COS).
• Handle internal and external client queries via phone.
• Build relationships and ensure compliance with AML and credit control processes.
• Support Supervisors and Seniors with training and management of casual staff.
• Provide telephone bidding and LIVE clerking support as needed.
• Provide offsite sale support to global Service Operations teams (in person and remotely).
• Demonstrate flexibility to cover evening/weekend sales and inbox/FOH.

Skills

Client service

Communication

Multi-tasking

Attention to detail

Team player

Time management

Problem solving

Microsoft Office

IT skills

Tools

Microsoft Office

Job description

Christie's in London is seeking a proactive Bids & Client Service Coordinator to support bidding across all channels and deliver exceptional client service. This hybrid role includes bid execution, inbox management, auction clerking, and coordinating with internal teams to ensure smooth transactions for upcoming auctions.

You will master Christie's systems, handle inquiries by phone, email, live chat and in person, build strong relationships with clients and colleagues, and contribute to