Hybrid Banking IT Infrastructure Support Analyst

Free-Work UK; Greater London; Hybrid; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Free-Work UK in Central London is seeking an IT Infrastructure Support Analyst to join our client, a bank, for a 12‑month FTC. You will handle day‑to‑day IT infrastructure support and ensure reliability for branch staff.

The role requires at least 5 years hands‑on experience, strong Windows/Office 365 skills, AD/M365, and networking. You will work hybrid with 3 days in the office and salary circa £35K.

Qualifications

• Hands-on IT Infrastructure support experience in banking/financial sector preferred
• Experience with Windows OS and Microsoft 365 admin duties
• Knowledge of AD/M365, SharePoint, OneDrive and Teams administration
• Familiarity with networking basics (DNS/DHCP/TCP-IP/LAN-WAN) and security fundamentals
• Experience with OS imaging and deployment tools (WIM/USB, MDT, SCCM, Intune, AutoPilot)
• Exposure to Fortinet and other security/VPN solutions
• Experience in disaster recovery planning and backups
• Strong troubleshooting and documentation skills

Responsibilities

• Provide 1st/2nd line IT support for hardware, software and network issues
• Install, configure and maintain desktops, laptops, printers and mobile devices
• Image laptops and manage deployments using MDT, SCCM, Intune or AutoPilot
• Assist with user account management in AD, M365, SharePoint, OneDrive and Teams
• Handle basic networking tasks and monitor system performance
• Support cybersecurity measures and incident response
• Perform backups and assist with disaster recovery
• Apply software updates and antivirus management
• Maintain technical documentation and IT procedures
• Familiarity with Fortinet solutions and Cisco switches
• Collaborate with senior IT staff and business users

Skills

Windows OS

Office 365

Active Directory

M365 / AD

Networking basics

Linux (Redhat/Ubuntu)

Fortinet / VPN

SCCM / Intune / Autopilot

Troubleshooting

Security fundamentals

Documentation

Tools

SharePoint

OneDrive

Teams

SCCM

Intune

Autopilot

Fortigate

Symantec Endpoint Protection

Nessus/Tenable

Bitlocker

SentinelOne

Job description

Free-Work UK in Central London is seeking an IT Infrastructure Support Analyst to join our client, a bank, for a 12‑month FTC. You will handle day‑to‑day IT infrastructure support and ensure reliability for branch staff.

The role requires at least 5 years hands‑on experience, strong Windows/Office 365 skills, AD/M365, and networking. You will work hybrid with 3 days in the office and salary circa £35K.