Hybrid Banking Customer Support Specialist

first direct; Motherwell; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday per year

Free parking and EV charging

Onsite coffee shop

Free BUPA healthcare

Hybrid working patterns

Job summary

first direct is hiring for a customer service role in a busy environment. You’ll help customers with their needs, delivering friendly, human support and clear information. A Gold-standard training programme supports your development in a role known for excellent service.

The position offers a starting salary of £25,000, with options for hybrid working patterns and a supportive team culture. Training spans 10 weeks onsite, with ongoing growth opportunities and volunteer benefits such as paid

Qualifications

• Excellent customer service mindset and communication skills.
• Willing to learn and thrive in a busy environment.
• Ability to listen empathetically and understand customer needs.

Responsibilities

• Assist customers with their needs and provide friendly support.
• Listen to customer requirements with empathy and communicate solutions clearly.
• Follow set processes and use technology to help customers.
• Work full-time (35 hours/week) with varied shifts, including evenings/weekends, with 2 days off together.

Skills

Customer service

Active listening

Empathy

Communication

Tech literacy

Teamwork

Tools

CRM software

Job description

first direct is hiring for a customer service role in a busy environment. You’ll help customers with their needs, delivering friendly, human support and clear information. A Gold-standard training programme supports your development in a role known for excellent service.

The position offers a starting salary of £25,000, with options for hybrid working patterns and a supportive team culture. Training spans 10 weeks onsite, with ongoing growth opportunities and volunteer benefits such as paid