Financial Services Customer Support Specialist

People's Partnership; Crawley; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 14%

Learning & development

Volunteering days

Social clubs

Onsite gym

Income protection

Healthcare

Parental leave

Travel season ticket loans

Job summary

People’s Partnership is hiring for a Customer Service role in a hybrid setup (3 days at home) with a salary of £26,725 plus experience-based increases. You’ll help customers by providing clear, accurate information and support, while adhering to service standards and working closely with Operations.

The role requires strong communication, a passion for helping customers, and comfort with numbers. It’s a values-driven employer with a flexible, hybrid working approach.

Qualifications

• Experience in customer service within financial services.
• Strong communication: explain complex information clearly.
• Careful with numbers and attention to detail.

Responsibilities

• Handle calls, emails, letters, texts and webchat from customers.
• Work with the team to meet customer needs and follow service standards.
• Identify ways to improve customer service and support processes.

Job description

People’s Partnership is hiring for a Customer Service role in a hybrid setup (3 days at home) with a salary of £26,725 plus experience-based increases. You’ll help customers by providing clear, accurate information and support, while adhering to service standards and working closely with Operations.

The role requires strong communication, a passion for helping customers, and comfort with numbers. It’s a values-driven employer with a flexible, hybrid working approach.