Customer Service Advisor

JPMorgan Chase & Co.; City of Edinburgh; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

JPMorgan Chase & Co. is hiring a Customer Service Specialist in our Daily Banking Team in the UK. You will be at the frontline, providing friendly and efficient service, resolving complex customer issues, and supporting colleagues to提升 service quality.

The role combines office presence with home-working after a probation period, across shifting patterns to cover 8am–9pm weekdays and 8am–6pm weekends. The successful candidate will bring customer-centricity, experience in fast-paced customer

Qualifications

• Customer-centric mindset with a passion for helping customers.
• Experience in a fast-paced customer experience environment.
• Strong verbal and written communication; active listening.
• Ability to understand customer needs and provide effective solutions.
• Willingness to learn and develop professionally.
• Collaborative team player who supports the brand and CX goals.

Responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at first point of contact, ensuring needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine processes.
• Educate and assist customers with our digital app, and new product/service launches.
• Act as an escalation point for customers who need help in more challenging moments.

Skills

Customer-Centric

CX Experience

Communication

Solution-Oriented

Growth Mindset

Team Player

Job description

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023 and 2024, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist in our Daily Banking Team, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

• Provide friendly, caring, and efficient service to our valued customers.


• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.


• Work alongside teammates to elevate customer service and refine our processes.


• Educate and assist customers with our digital app, as well as new product and service launches.


• Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities and skills

• Customer-Centric: A genuine passion for helping customers.


• Experience: Proven experience in a fast-paced customer experience environment.


• Communication: Strong verbal and written communication skills, be an active listener.


• Solution-Oriented: Ability to understand customer needs and find effective solutions.


• Growth Mindset: A passion for learning and personal development.


• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred qualifications, capabilities and skills

• Customer service experience in financial services, banking, or a contact centre environment

What We Offer:

• Working Hours: 35 hours per week over 4 days/1 full weekend in 6 required , with a blend of office and home working after probation.


• Shifts: A range of shift patterns between 8 am to 9 pm Monday to Friday and 8 am to 6 pm Saturday and Sunday, 365 days a year

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.