Hybrid Banking Customer Care Specialist

HSBC Holdings plc; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Free parking and EV charging

Onsite gym with trainers

Onsite Starbucks

Free BUPA healthcare

Hybrid working patterns

Job summary

first direct in Leeds is hiring a customer service advisor to help customers with a friendly, human support experience. You’ll listen to needs, communicate clearly and guide customers to the best solutions, while following established processes and using our tech tools.

The role is full-time (35 hours/week) with hybrid working options and a ten-week onsite training block. You’ll join a team that values service excellence, offers a generous benefits package, and supports career progression

Qualifications

• Excellent listening and empathy to understand customer needs
• Strong communication skills to explain solutions clearly
• Comfortable following set processes and using technology
• Willingness to learn and develop in a busy customer service environment

Responsibilities

• Help customers with their needs and provide confident, friendly service
• Listen carefully, confirm requirements and offer the best information and solutions
• Follow established processes and use technology to assist customers
• Work full-time (35 hours/week) with flexible patterns; 2 days off together
• Participate in onboarding and ongoing training to grow in the role

Job description

first direct in Leeds is hiring a customer service advisor to help customers with a friendly, human support experience. You’ll listen to needs, communicate clearly and guide customers to the best solutions, while following established processes and using our tech tools.

The role is full-time (35 hours/week) with hybrid working options and a ten-week onsite training block. You’ll join a team that values service excellence, offers a generous benefits package, and supports career progression